Accessibility Statement for Cater Insurance Brokers (CaterProtects.com)

• To support accessibility, we:

• Design and develop with semantic HTML and WAI-ARIA where needed.

• Maintain sufficient color contrast and scalable text.

• Provide descriptive alternative text for meaningful images.

• Ensure consistent navigation and clear headings.

• Support keyboard-only navigation and visible focus states.

• Label form fields clearly and associate instructions/errors with inputs.

• Caption/transcript time-based media where feasible.

• Test with automated tools and manual reviews on an ongoing basis.

• Technical compatibility

• CaterProtects.com is designed to work with:

• The latest versions of major browsers (Chrome, Edge, Firefox, Safari).

• Operating systems that provide built-in accessibility features (Windows, macOS, iOS, Android).

• Common assistive technologies (screen readers, browser zoom, voice control).

• For the best experience, keep your browser and operating system up to date.

• Known limitations & third-party content

• Some third-party widgets, embedded tools, maps, or documents we link to may not fully meet WCAG 2.2 AA. We do not control the accessibility of third-party providers, but we select vendors carefully and share feedback with them. If you encounter an issue, please let us know so we can offer an alternative.

• Alternative formats & reasonable accommodations

• If you need content in an alternative format (e.g., accessible PDF, large print, plain text) or a reasonable accommodation to access our services, we will provide it at no cost within a reasonable time frame.

• Request accommodations or alternative formats:

• Email: Brokers@caterprotects.com

• Phone (M–F 9:00 AM–5:00 PM ET): (518) 689-4437 or (518) 901-7839

• Relay users: dial 711 to connect with us via Telecommunications Relay Service.

• Please include the web page address/URL and a description of the issue or requested format.

• Feedback & reporting issues

• Your feedback helps us improve. If you experience barriers on CaterProtects.com:

• Email Brokers@caterprotects.com
  with the page URL, the problem you experienced, and your preferred contact method; or

• Call (518) 689-4437 or (518) 901-7839 (M–F 9:00 AM–5:00 PM ET).

• We aim to respond within 2 business days.

• Assessment approach

• Our accessibility efforts include:

• Self-evaluation using automated tools and manual testing.

• Remediation as part of our regular release cycle.

• Periodic reviews of new and existing content, templates, and vendor integrations.

• Enforcement

• If you believe we have not adequately addressed your concern, you may be able to file a complaint with your state or federal civil rights agency. We welcome the opportunity to resolve issues directly—please contact us first so we can help.

Last reviewed/updated: September 1, 2025